A photo of Galba

It is with deep regret that the family and friends of Galba Bright wish to inform you of Galba’s untimely passing.

Galba Francis Adeyinka Bright, Human Resource Consultant and Author, died at his office on March 31 of natural causes, leaving his wife Sandra, numerous family members, friends, associates, readers and fans.

Out of respect, the Tune up your EQ website created by Galba will therefore be offline for a short period.

We thank you for your understanding at this time and appreciate the interest you have shown in Galba’s work and ideas.

Should you wish to post comments about the personal impact of Galba’s thoughts and writings, please feel free to click here or go to his blog.

The Service of Thanksgiving for the life of Galba Bright will be held at St. John’s Methodist Church, Montego Bay, Jamaica, at 1.00 pm on Sunday, April 19, followed by interment in Dovecot of St. James Memorial Park, Orange, St. James.

How To Successfully Start A One Day Conference With Empathy

February 18th, 2008 by Galba Bright

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What is the most successful meeting that you’ve ever attended?

What is the most successful meeting that you’ve ever led?

What factor led to the success?

This month’s BrightIdeas presentation was sparked by Dr. Ellen Weber’s question:

“If you were to open a day long conference Galba, to help leaders use their brains in new ways - how would you open with empathy?”

Here’s my answer.

I wonder how it makes you feel? Leave a comment in the comment box below, or email me, using the contact form.

Download The Presentation In pdf format

Leave you comment in the comment box below, or email me using the contact form

Whose Meeting Is It Anyway?

Leading marketing and business strategy writer, The posture of a communicator> Seth Godin recently said:

“If you attend my presentation and you’re bored, that’s my failure. If you are a student in my class and you don’t learn what I’m teaching, I’ve let you down.”

Read his thoughts on The posture of a communicator.

More Resources

To enjoy successfully create emotionally intelligent meetings, read these articles

5 Emotionally Intelligent Retreat Tips

13 More Tips For An Emotionally Intelligent Retreat


9 Commandments For An Emotionally Intelligent Facilitator

3 Fears That Cripple Retreats

I publish a free BrightIdeas presentation in the third week of every month. It’s part of the full feed that you can subscribe to here To subscribe to the exclusive BrightIdeas Presentation feed click here

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How To Successfully Sell Your Expertise With Empathy

February 6th, 2008 by Galba Bright

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Hands up if you’ve heard of Bob Marley. Reggae music made Jamaica a worldwide brand. How many other small islands are as well known? What has this got to do with selling and empathy? you ask.

Everything. Let me show you.

In 2000, a legendary reggae music retailer applied for a kiosk to sell reggae music CDs and DVDs at the Sangster International Airport departure lounge in Montego Bay. The competition for space was intense.

The airport managers rejected Tad’s application.

Disappointed, but not disheartened, Tad was convinced that his idea could work. He continued to nurture his concept.

Another Opportunity

In December 2003, MBJ Airports Limited invited new bids for kiosks. The newly appointed operators of the airport had ambitious plans. They would transform the airport into a world class facility and they needed world class retailers to make this happen.

Tad knew that thousands of businesses would apply. He also believed that he would succeed.

This time, he looked for help. He was referred to a consultant. When they met, Tad enthusiastically unfolded his bold vision. Retailers weren’t selling reggae music to tourists in a modern, accessible and friendly way. He knew what they needed.

Tad announced:

“Tads International will delight travellers by transforming their experience of reggae music in Jamaica.”

The retailer and the consultant agreed to work together.

Initial Apathy

The first challenge Tad faced was that he wasn’t even on MBJ’s radar. “Tad who?” was their response to his request for an initial meeting.

Yet he stuck with his plan.

He and the consultant eventually got the precious meeting (or was it airplay ;) The MBJ staff asked Tad several questions. Gradually the aiport manager’s scepticism began to fade. Tad remained confident.

MBJ asked him to produce a written outline proposal. They’d then decide whether to invite him to submit a formal application. Tad elaborated his ideas and the consultant produced a concept document.

Now MBJ was interested. They asked Tad Dawkins to submit a business plan. He conceptualised his Ultimate Reggae Experience.

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The consultant crunched the numbers.

But they didn’t stop there. First they showed MBJ what the kiosk would look like:

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Then they showcased Tad’s musical prowess. The consultant summarised the business plan and turned it into a slideshow.

View The Slideshow

He added some of Tad’s music and burnt it to a CD. The CD would play automatically once it was loaded into a PC. It would play 3 times and then stop.

MBJ awarded Tads International Limited a three year licence in July 2004. The company commenced business in October 2004.

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Another Challenge

In 2006 MBJ announced a new bidding round. The company would dismantle the kiosks. Tad would have to win another competitive bidding round or close his business.

He was bullish. Tad had a track record of success with MBJ. Again, he worked with the consultant.

His resilience was rewarded the day before New Years Eve of 2006. The airport managers awarded his company a six year lease as the airport’s official retailer of reggae music CDs and DVDS. Celebrating his success, Tad Dawkins said:

“I’m delighted. I always knew my concept was a winner and I never lost heart, despite the challenges along the way.”

Tad wasn’t finished yet.

He used the shop as the platform for a thriving reggae music e-commerce venture and he’s taken advantage of technological developments to start his own production company.

5 Emotional Intelligence Lessons From Tad Dawkins

1. Tad has a high level of self-awareness. He knows his strengths and he plays to them. He knows his weaknesses and he gets expert help him get achieve great results.

2. He is extremely observant. Tad listens carefully to people before he seeks to persuade. Tad possessed the insight to present his business proposition in a way that fully met MBJ’s requirements. He stood in their shoes and adopted their point of view, not his own.

3. Tad is a very influential salesman because he actively looks for win-win relationships.

4. He doesn’t use hard sell tactics.

5. Tad has used his emotional intelligence, especially his empathy to successfully sell reggae music. He’s developed an influential brand.

Tad Dawkins gave me permission to publish his story.

Today, 6th February, is the 63rd anniversary of Bob Marley’s birth. February is Reggae Month in Jamaica.

I’m curious. Do you successfully sell your expertise by demonstrating empathy?

Is emotional intelligence just a set of academic concepts, or is it a resource you can use to power your way to business success?

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How To Thrive On Change With 7 Laws of Emotional Intelligence

November 25th, 2007 by Galba Bright

This is the eighth and final article in the Thriving on Change series.

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“If you put a frog in water and slowly heat it, the frog will eventually let itself be boiled to death. We, too, will not survive if we don’t respond to the radical way in which the world is changing.”

Quotation on the front cover of the book “The Age of Unreason” by Charles Handy.

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Flickr Credit: Photo by: nellring Creative Commons Attribution License

My 7 Laws of Emotional Intelligence will help you thrive on change.

You won’t become a boiling frog.

This article is longer than usual. You’ll learn exactly how the 7 Laws work together, then you’ll consider four very different examples of how the 7 Laws help you to thrive on change. I hope you’ll find the article helpful.

For New Readers

If you’re new to the blog, read or bookmark this Thriving on Change article. Also, sign up here for your free Thriving on Change assessment.

Why You Need 7 Laws of Emotional Intelligence

There is a ton of information about Emotional Intelligence. Google the term “emotional intelligence” and you’ll see 2,010,000 results. Some of you find the books and other resources very technical.

The sheer mass of information can be overwhelming.

Do you want to struggle through all the emotional intelligence materials?

Do you have the time?

Most of the books are crammed full of emotional intelligence concepts. This is fine, if you’re preparing for an emotional intelligence exam, but it won’t move you forward.

You need to go further if you want to improve your EQ.

To start increasing your Emotional Intelligence right away, you need clear practical principles to guide you.

That’s where my 7 Laws come in.

Focus on the fundamentals of EQ. Save your time. Read this simple, action-oriented guide.

I’m In A Rush, What Is the Essence of the 7 Laws?

How you think, feel and behave are all closely linked. the 7 Laws help you experience these connections.

Make this knowledge work for you. Improve your quality of life and achieve career success

Power your way to your goals by making conscious choices.

Download Galba Bright’s 7 Laws Of Emotional Intelligence right now, bookmark this article and be sure to read it later.

How The 7 Laws Work

The 7 Laws help to you to stop making trigger responses to a stimulus, for example, if you always become defensive when someone criticizes you. Here’s what the automatic response looks like.

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It’s always a knee jerk reaction and it’s always the same. You’re rarely happy with the results.

Your quality of life gets a boost when you’re able to choose from a variety of responses to a stimulus. This is shown in the second image in the graphic below.

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You empower yourself in two stages:

Stage 1: You develop options about how you relate to a stimulus.

Stage 2: You make wise choices from your range of options.

Here are each of the 7 Laws in sequence. Click on the hyperlinks to read more about each of them.

Law #1: I am responsible for my own feelings.

Law #1 is fundamental. To become responsible for your feelings, you must first know what they are. Get beyond general statements like “I’m OK” and “I’m fine”. Search your feelings and use more specific phrases that describe how you REALLY FEEL, for example:

“I am overjoyed”

“I feel frustrated.”

Law #2: I am responsible for my own behaviour

Once you discover the deep truth that Law #1 contains, get to work on Law #2. Taking responsibility for your behaviour frees you to take a close look at what you do. It’s the beginning of the amazing journey of improving yourself.

Law #3: I always have choices about how I respond to situations, events and people.

At school you learned that 1+2 = 3. It’s the same with the 7 Laws.

Law #3 follows from Laws 1 and 2. Follow this Law and take more responsibility for your life. Behave more effectively. Stop blaming others or your circumstances for your life.

You’re making progress. Claim your victories.

Law #4: No-one can make me upset, angry, happy etc.

Consistently practice Laws 1,2 and 3 and you’ll experience a miracle. You’ll become far more aware of yourself.

Develop a profound understanding of your strengths and weaknesses.

Don’t become complacent at the Law 4 stage. You’ve learned some potentially powerful Laws. Now you need to progress to Law 5.


Law #5: Identifying my choices empowers me to take fresh look at my behaviour.

You’ll learn that you can improve your relationships with many people. Strengthen your ties with those that you respect. You can transform interactions with other people that used to be based on control or dependency.

Consciously assess how your feelings affect your behaviour. Become more honest with yourself.

Law 5 is full of exciting possibilities.

Law # 6: Recognising my range of choices is an excellent way to start changing my behaviour for the better.

This Law helps you become clear about your purpose. You learn to affirm your strengths and play to them. Acknowledge your weaknesses and find effective ways to address them, where necessary. You are constantly changing.

Begin to tap your true potential.

Law# 7: I can practice and learn new and more effective behaviours.

Law 7 is your lifelong learning process. It’s a constant spiral of self-development. Every day, you’re gaining new insights. Apply the new things that you learn about yourself and others for your own, and the world’s, benefit.

The 7 Laws help you to improve your self-knowledge. They make it easier for you to change. However, that is only the beginning. You can go far beyond responding to change. You can become more than just a passive survivor.

Your possibilities for thriving on change are limitless when you consistently apply the Laws to all areas of your life. Let’s look at 4 lessons that you can learn right now.

4 Powerful Thriving On Change Lessons From The 7 Laws

An Inspirational Insight From Viktor Frankyl

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The Austrian psychologist, psychiatrist and neurologist Viktor Frankyl survived the Nazi death camps. He wrote the simple, powerful book “Man’s Search For Meaning.” He dug deep inside himself and came to an amazing realisation.

“Everything can be taken away from man but one thing-to choose one’s attitude in a given set of circumstances, to choose one’s own way.”

Frankyl’s insight has changed the lives of millions of people. The idea is simple and radical.

Whilst Frankyl must have struggled constantly with the pressure of giving in to the trigger response shown below:

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He didn’t buckle.

Even in the most extreme and inhumane of environments, Frankyl was able to choose how he responded. He chose the approach shown in the second graphic in the image below.

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Ultimately, Frankyl triumphed over his experiences. In the post-war years, he published more than 32 books (many of which were translated into 10 to 20 languages). Frankyl lectured and taught seminars all over the world. He also received 29 honorary doctorate degrees.

Although Frankyl’s parents and first wife died in the death camps, he re-married and died aged 92.

He transformed himself by discovering the meaning of his life. He did this by helping countless others to find meaning in their own lives.

Can you see the 7 Laws reflected in Viktor Frankyl’s story?

Law #1: I am responsible for my own feelings.
Law #2: I am responsible for my own behaviour
Law #3: I always have choices about how I respond to situations, events and people.
Law #4: No-one can make me upset, angry, happy etc.
Law #5: Identifying my choices empowers me to take fresh look at my behaviour.

Law # 6: Recognising my range of choices is an excellent way to start changing my behaviour for the better.
Law# 7: I can practice and learn new and more effective behaviours.

Follow Frankyl’s example and seek to attach a meaning to all the changes you experience, you’ll become more purposeful. You’ll improve your quality of life .

What will you do differently today, based on Viktor Frankyl’s story?

Do You Know How You Feel?

When you deal with a major change in the workplace, do you respond in a cool, calculated way?

I know that I don’t.

I suggest that there is always an emotional element to any organisational change that you experience.

That is what Law #1: I am responsible for my own feelings teaches you.

Accept that a change at work always stirs up your emotions. If you acknowledge your feelings, you can move on.

For example, when a team of young managers in the Jamaican hotel sector learnt that the fourth General Manager that they’d had in less than a year was about to leave, they were desparate.

However, once they openly recognised their deep fears, the team was able to start thriving on change. Law #1: I am responsible for my own feelings. was their springboard for meaningful, positive change.

Law # 1 can do the same for you.

To steer your way through your long and sometimes bewildering journey of organisational change, you need a guide, a useful tool.

During my MBA studies, Professor Colin Carnall taught me such tool. I’ve found it helpful and I’ve used it successfully with several clients. It’s called the coping cycle.

He explained that change often challenges your self-esteem. Professor Carnall described the 5 stages involved in adjusting to organisational change; denial; defence; discarding; adaptation; and internalization.

Here’s what the coping cycle looks like:

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Read How To Conquer Your Fears And Thrive on Change, to read more about the hotel workers’ story.

The coping cycle helps you locate where you are in the change process. Use it to better understand the connection between how you feel,think and behave.

Could the coping cycle help you to live by my 7 Laws?

A Royal Emotional Intelligence Lesson: Prince Charles Dances “The Butterfly”

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When Prince Charles visited Jamaica, he amazed many of us by dancing the hot Jamaican dance the butterfly, instead of the foxtrot or waltz that protocol would have dictated. His choice was novel. He behaved differently.

His new dance steps had a strong impact.

Read Prince Charles’ imaginary conversation with himself about the 7 Laws.

Law #1: I am responsible for my own feelings.

“Mmm.. I’m in Jamaica. I feel curious about what it will be like.”

Law #2: I am responsible for my own behaviour

“I wonder who I’ll meet. What new experiences will I have?”

Law #3: I always have choices about how I respond to situations, events and people.

“Mmm. No-one is waltzing or dancing the foxtrot.. .. your invitation to try the butterfly is interesting.”

Law #4: No-one can make me upset, angry, happy etc.

“I’m not afraid to look like a fool”


Law #5: Identifying my choices empowers me to take fresh look at my behaviour.

“What have I got to lose?”

Law # 6: Recognising my range of choices is an excellent way to start changing my behaviour for the better.

“Let’s give it a try”

Law# 7: I can practice and learn new and more effective behaviours.

“Nothing succeeds like success :) Wait till I tell my Mum :)

Can you see the 7 Laws of Emotional Intelligence at work in Prince Charles’ story?

Enjoy A Feast of Ralph Marston’s Inspirational Quotations

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Thriving on change will stretch your self-awareness. Let Ralph Marston’s words inspire you to persist and achieve:

“The obstacles you encounter are not preventing you from reaching your dreams. They’re merely blocking one particular path that you mistakenly assume is the only way to reach those dreams.”

“If you focus on the obstacles, then you give them more power. Instead, focus on your purpose, on your most authentic and fundamental intentions.”

“The world can trick you into thinking that there’s only one road to your destination. In truth, there are infinite ways to get where you wish to go.”

“There’s nothing that says you have to succeed in the same way as someone else. In fact, there’s nothing that says you must define success in the same way as someone else.”

“You are truly one of a kind, with your own unique passions and purposes. And you’re fully capable of traveling your own route to the fulfillment of your dreams.”

“Don’t be stopped just because the road that everyone else uses has been closed. Find your own path, and if that path is blocked find another, and you will surely reach whatever destination you choose.”

Thank You

Thank you so much for taking the time to read this article. I’m also grateful to you for reading the entire Thriving on Change article series. Here are the links to all the articles.

Part 1: Are You Thriving on Change ?

Part 2: Warning: To Thrive On Change, You Must Be Self Aware


Part 3: How To Conquer Your Fears And Thrive on Change

Part 4: How To understand How You Change

Part 5: Persistence: The Secret Way To Thrive on Change, Part 1

Part 6: Persistence: The Secret Way To Thrive on Change, Part 2

Part 7: 33 Time Tested Tactics To Stop You From Thriving on Change

Download your free Thriving on Change BrightIdeas presentation .

Download your free Thriving on Change Asessmment.

Thank you if you’ve already downloaded the assessment. I hope you find it useful. Do let me know by commenting in the comment box below, or by completing the contact form.

I’m grateful to Al, From 7P Productions,
Albert, From Urban Monk,
Jean Browman–Cheerful Monk,
Robyn McMaster,
Anthony Mersino,
Patricia - Spiritual Journey Of A Lightworker,
Priscilla Palmer,
Quint,
Steve Roesler,
Paul A. Shope, of Success Current, and,
Barbara Sliter, of Creatorship
Tina Su, and
Ellen Weber
for your comments. You’ve really helped shape my thinking and writing.

Are you ready to thrive on change?

Can you see that my 7 Laws will help you?

The Bottom Line

It’s not in the least bit selfish to spend time knowing getting to know yourself. Indeed, it’s a crucial step in sharing your gifts with the world.

This is what transformation is all about.

ENJOY YOUR EMOTIONAL INTELLIGENCE JOURNEY !!!

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13 More Tips For An Emotionally Intelligent Retreat

November 21st, 2007 by Galba Bright

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Flickr Credit: Photo by: halfwaytoconcord: Creative Commons Attribution License

A retreat is announced at your organisation. Do you feel excited, apprehensive or neutral? One thing’s for sure, you’re feeling something :)

I’ve facilitated retreats of all sizes, from community events, to business strategy sessions to summits led by Jamaica’s (then)Prime Minister. There’s a thread that runs through every retreat encounter.

Emotions are always involved..for those taking part…and for the facilitator :)

Tune up your EQ reader from Jamaica, Tanika Williams, who also featured in the Me and My EQ series, asked me this question about retreats:

” is there a way by which the facilitator may get feedback as to how each participant feels? In other words, is it possible to ask each participant to give a quantitative summary of at least two strengths and weaknesses of such a process/presentation? Or what they think could have been done better?”

Here are 13 tips that I use to help my participants use their emotional intelligence (instead of leaving it at the door on their way in). It helps them to get the most out of their retreats.

Before

1) Engage participants before the programme by inviting their comments, queries and expectations. Thanks, Ellen Weber for this suggestion.
2) Gauge where people are at emotionally at the beginning of the retreat by getting them to rate how they feel.

During

3) Continue to check how they’re feeling by asking them as the retreat develops.
4) Observe participants’ body language.
5) Adjust your approach during the retreat as 3 and 4 change.

Towards The End of Each Session

6) Ask participants to rate their levels of understanding of the planned next steps.
7) Ask them about their level of commitment to the next steps.

At The End of The Retreat

8) Finish off the retreat with a “closing circle, where everyone gets the chance to offer his/her comments.
9) Ask everyone to complete a written evaluation form.

After The Retreat

10) Produce a report that summarises the evaluation form
11) Review the summary report with the project sponsor
12) Ask the project sponsor a series of open ended questions to help evaluate the impact of the retreat.
13) Do a follow up evaluation in six months time.

Could these tips help you achieve more at your next retreat?

What other tips would help to make it more effective?

Be sure to read the other tipsd in the Related Posts section of this article.

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Why Emotional Intelligence Is Irresistible

October 12th, 2007 by Galba Bright

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Priscilla Palmer kindly tagged me as part of the “Caring, Compassion, Charity” project created by Alex Shalman from Practical Personal Development .

Alex invited bloggers to “come together as a community”, in a project he started called “Caring Compassion Charity.” He’s asked bloggers describe a cause that they are passionate about. Each of us are asked to commit to taking practical steps to further the cause.

The cause that stirs my passion is helping people to become more emotionally intelligent.

Why Emotional Intelligence Stirs My Passion

Everyone walking this earth has emotions. Our emotions drive our behaviour. Sadly, many of our problems occur when we are ruled by emotions such as unwarranted fear and hatred.

When we improve how we manage our emotions, we improve ourselves, our relationships with loved ones, friends and people that we dislike.

As we become more masterful we transform ourselves, our communities, our nation and our world, one person at a time.

What I Commit To Do

Before the end of the year, I’ll write a series of articles about Emotional Intelligence and early childhood. My aim is to encourage adults around the world to nurture their children, so that they can create and sustain a more caring, compassionate and charitable world.


Update 13th October 2007

Take part in this meme by posting your contribution on your blog. Be sure to link to Alex Shalman, so he can keep an updated list of every blogger’s contribution. Go to Alex’s original article for full details. i

Thank you, Alex for this initiative. I tag the following to share their passion.

Manchild of When Least Expected
Dr. Ellen Weber of Brain Based Business
Dr. Robyn McMaster of Brain Based Biz
Linda Zdanwicz of Exceptional Dental Practice Management
Dr. Liara Covert of Dreambuilders and
Troy Worman of Orbit Now


Update 13th October 2007

Take part in this meme by posting your contribution on your blog. Be sure to link to Alex Shalman, so he can keep an updated list of every blogger’s contribution. Go to Alex’s original article for full details.

Update 15th October 2007

I’ve added Ellen from the Positive Communication Blog to my list of bloggers to tag.

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